FAQs

What currency are the prices I see on the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 24-48 hours of production time for your order to ship out, average shipping times are 4-15 days within the USA and usually 9-18 days to the rest of the world. If you have any questions, email us at info@bereaveme.com.

I am not in love with my order, can it be returned? What if there is an issue?

Our refund policy aims to provide the best possible assistance in case you're not completely satisfied with your purchase. While we may not offer a 100% refund, we will make every effort to accommodate your needs and provide a refund to the greatest extent feasible. We believe in fair resolutions and will work closely with you to ensure a satisfactory outcome for both parties. Please feel free to reach out to our customer support team to initiate the refund process or discuss any concerns you may have. Your satisfaction is our priority, and we are committed to finding a suitable solution for your specific situation.

Please be aware that if your package is currently in transit, we kindly request you to wait until it arrives and then proceed with the return before we can initiate the refund process. Your satisfaction is our priority, and we strive to offer a hassle-free experience for our valued customers. Should you have any further questions or require assistance, please don't hesitate to reach out to our dedicated customer support team.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, wait for your order confirmation email. Once you double-check if the address given is wrong kindly notify us via email at info@bereaveme.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 4-15days within the USA and usually 9-18 days to the rest of the world.

I have a question that wasn't answered, can you please help?

Absolutely! We are here for you! Please send us an email at info@bereaveme.com and we will be happy to assist you in any way we can.